成都ISO9001認證 成都市青羊區(qū)信訪工作首次引入ISO9001質量管理體系

成都ISO9001認證 成都市青羊區(qū)信訪工作首次引入ISO9001質量管理體系 Chengdu Chengdu ISO9001certification Qingyang District petition work was first introduced in ISO9001 quality management system青羊區(qū)信訪局在全國率先通過ISO9001：2008質量管理體系認證Qingyang District Bureau for letters and calls in the first through the ISO9001: 2008quality management system certification 被廣泛應用于產品的ISO9001質量管理體系，如今第一次被引入了信訪工作。昨日，青羊區(qū)信訪和群眾工作局ISO9001：2008質量管理體系認證授牌儀式在青羊區(qū)政府會議室隆重舉行。這標志著青羊區(qū)信訪局成為全國首家進行質量認證的信訪部門，開創(chuàng)了青羊區(qū)信訪工作的新局面。Is widely used in the products of ISO9001quality management system, it was first introduced the work of letters and calls. Yesterday, Qingyang District petition and Mass Work Bureau ISO9001: 2008quality management system certification to award card ceremony in Qingyang district government held meeting room. This marks the Qingyang District Bureau for letters and calls to become the first to the quality certification of the complaints department, created a new situation in the work of letters and visits in Qingyang area. 提升服務品質Improve service quality “信訪工作是聯系群眾的橋梁和紐帶，增強信訪服務能力事關重大！”據青羊區(qū)信訪局局長解愚介紹，隨著近年來形勢和要求的不斷更新，信訪工作中服務意識不到位、行為準則不統一、服務體系不規(guī)范等，已成為深入推進信訪工作的瓶頸。" The petition work is the bridge and link between the people, enhance the service ability is of great importance!" According to the Qingyang area to visit bureau director Jie Yu introduced, in recent years the situation and requirements of the constantly updated, the petition work service consciousness does not reach the designated position, behavior standards are not unified, service system is not standardized, has become the bottleneck to further promote the work of letters and calls. 對此，青羊區(qū)從規(guī)范服務流程，提高工作效率著手，建立了一套適應新時期信訪工作特點和工作實際，完善的、科學的、規(guī)范的長效機制，真正變“行政管理”為“信訪服務”。該區(qū)信訪局還結合實際，在全國率先將濃縮諸多工業(yè)發(fā)達國家管理經驗的ISO9001:2008質量管理體系引入信訪工作，目的就是要更新管理理念，強化服務意識，嚴格控制程序，提高工作效率，不斷地提高公共服務質量和水平，讓群眾更滿意。In response, Qingyang area from the standardized service processes, improve work efficiency to, establishes a set to adapt to the new era the petition work characteristics and work are real, comprehensive, scientific, standardized long-term mechanism, real change " administration" to" petition service". The area of letters and Complaints Bureau combines the actual, took the lead in the country would be concentrated many industrial developed countries experience in managing the ISO9001: 2008 quality management system into the work of complaint letters and visits, the purpose is to update the management idea, enhance service awareness, strict control procedures, improve work efficiency, and constantly improve the quality of public services and level, make masses satisfactory. 程序更加規(guī)范The program is more normative “ISO9001：2008質量管理體系對全局工作有很大的幫助和推動?！苯庥藿榻B，引入ISO9001：2008質量管理體系后，青羊區(qū)信訪局對內部流程進行了一次全面梳理，對現有規(guī)章制度及時作了查漏補缺，并量化工作目標，建立健全了內部各項管理制度；同時根據實際需要厘清了各崗位職責，并對工作流程進行監(jiān)控，控制其節(jié)點時限，大大增強了內部崗位設置的科學性和不同崗位之間的協作配合能力，提高了工作效率。" ISO9001:2008 quality management system on the whole work of great help and promote." Jie Yu introduced, introducing the ISO9001: 2008 quality management system, Qingyang District Bureau for letters and calls on the internal process conducted a comprehensive review on the existing rules and regulations, timely make check leakage fill a vacancy, and quantify the working target, establish a sound internal management system; at the same time according to the actual need to clarify the responsibilities, and work flow monitoring, control the node time, greatly enhancing the internal post set up scientific and between different positions in the cooperation ability, improve work efficiency. 體系引入后，對信訪工作的內、外兩方面起到了推動和提升作用。首先是內部日臻完善。其次，對外服務更加規(guī)范。通過認證，使得對外服務各環(huán)節(jié)處于嚴密的受控狀態(tài)，流程上杜絕了因操作不規(guī)范，造成的“兩張皮”現象。System after the introduction, on the petition work, in two aspects to promote and enhance the role of. The first is the internal improvement. Secondly, foreign more standardized services. Through certification, the foreign service in every link in the strict control, process eliminated because the operation is non-standard, caused by" two pieces of skins" phenomenon. “比如接到群眾來訪的信件，誰收的信件，轉交給哪個相關職能部門的，職能部門咋答復的，群眾對回復到底滿不滿意，整個過程環(huán)環(huán)相扣，逐人負責！”程序更加規(guī)范，更加標準，來訪群眾得到的答復也更滿意了。"For example, received the visiting letters, who received the letters, to which the relevant functional departments, departments how to reply, masses is right reply what are satisfied, the entire process chain, by the person responsible for!" The program is more normative, more standard, visit masses get responses were also more satisfied. 將公共服務作為企業(yè)產品，通過建立質量管理體系，從日常工作過程中加以控制，從而促使政府部門在角色上實現從“管理者”向“服務者”的嬗變，青羊區(qū)信訪局對政府其他服務部門也啟示深遠。Public service as the enterprise product, through the establishment of quality management system, from their daily work process to be controlled, thus prompting the government departments in the role from" management" to "service" evolution, Qingyang area Bureau for letters and calls on the government of other service sectors also revelation of far-reaching. 成都ISO9001認證 成都市青羊區(qū)信訪工作首次引入ISO9001質量管理體系 Chengdu Chengdu ISO9001certification Qingyang District petition work was first introduced in ISO9001 quality management system青羊區(qū)信訪局在全國率先通過ISO9001：2008質量管理體系認證Qingyang District Bureau for letters and calls in the first through the ISO9001: 2008quality management system certification

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